PetViibs Privacy Statement

We place utmost importance on your privacy. We urge you to meticulously go through this privacy policy as it contains critical details about our identity, the reasons for our collection, storage, usage, and sharing of your personal information. Additionally, it outlines your rights pertaining to your personal data and provides information on how to reach out to us or supervisory authorities in case you wish to register a complaint.

We are accountable for the collection and usage of certain personal information about you. In doing so, we are subjected to specific laws within the United States and the General Data Protection Regulation, which is enforced across the European Union, including the United Kingdom. As a result, for the purposes of these laws, we are identified as the “controller” of your personal information.

Modifications to this Privacy Policy

This Privacy Policy may be amended periodically to reflect modifications in our Services, our practices of handling personal data, or prevailing legislation. Any modifications will be denoted by an updated "Last Revised" date at the commencement of the policy. In the event of substantial modifications, we will, as required by law, either notify you or seek your consent. We advise you to regularly review this Privacy Policy whenever you utilize our Services or engage with us in any other way, to stay updated about our privacy protocols and the options available to you to control these protocols. The protocols detailed in this Privacy Policy are contingent on the laws applicable in the jurisdictions where we operate, implying that we only implement the practices outlined herein in a specific jurisdiction if such practices are permissible under the laws of that jurisdiction.

The Scope of Information We Gather

The scope of information we gather is dependent on your interaction with us, the Services you employ, and the decisions you make. With your consent or as necessary, we gather and process information about you in order to provide the products and services you utilize, conduct our business operations, fulfill our contractual and legal obligations, safeguard the security of our systems and our clientele, or to serve other legitimate interests.

We gather information about you in a variety of ways when you employ our Services. This includes information you directly provide, information we automatically collect, data collected via third-party sources, and data we infer or generate from other information. We may also exchange information with, and receive information from, our affiliates for the purposes delineated in this Privacy Statement.

When requested to provide information, you have the right to decline. You can also utilize web browser or operating system controls to hinder certain types of automatic data collection. However, if you decide not to provide information that is necessary for certain products or features, it may result in those products or features not being available or not functioning properly.

Information You Provide Us

  • Account Information: This refers to the personal data we gather when you establish an account, modify your profile, or interact with our services. It may comprise your name, email address, physical address, phone number, birth date, pet details, availability, and any other information you choose to associate with your account.

  • Content and Files: This encompasses any profile pictures, pet images, stay photos, videos, documents, and other files you capture or upload via our services.

  • Account Access Information: We gather details such as your username in conjunction with a password, security or access code, or other credentials that permit access to an account.

  • Other Information: This includes all other personal data you provide to us, such as when you apply for a job, participate in a promotion, complete a survey, communicate with us via third-party social media sites, request customer support, provide us with contact information for a referral, or otherwise communicate with us.

Information Automatically Gathered

  • Identifiers and Device Information: We gather log details pertaining to your utilization of our Services, such as the type of browser you employ, times of access, pages viewed, your Internet Protocol (IP) address, device identifiers, device model, browser specifics, and other software details inclusive of type, version, language, settings, mobile network details, and configuration.

  • Usage Information: Your activity on our Services is automatically logged by us. This includes details such as the URL of the website you navigated from to reach our sites, pages you viewed, duration of your stay on a page, times of access, and other specifics about your usage and actions on our Services.

  • Location Information: Depending on the settings of your device and application, we may gather geolocation data while you use our Services. This data might include your precise geolocation data, i.e., data derived from a device to locate you within a radius of 1,850 feet or less.

  • Cookie Information: We utilize various technologies to operate our Services and gather data, including cookies and web beacons (collectively referred to as “Cookies”). Most browsers are set to accept cookies by default.

  • Inferences: We derive new information from the data we collect, including using automated processes to generate data about your probable preferences or other characteristics. For instance, we deduce your city, state, and country location based on your IP address.

Information from Third-parties

  • Information from Social Media and Integrated Services: In instances where you establish or access your account via a third-party or affiliate website, we gain access to specific information from that site. For instance, if you connect to our Services through a social media platform, we will gather information such as your name, account details, and your list of friends, in adherence to the authorization procedures established by the said platform.

  • Service Provider Data: This refers to the information we receive from third-parties that collect or supply data while performing tasks on our behalf. An example would be companies that determine your device's location using its IP address.

  • Data from Other Third Parties: We also collect data from other sources, including affiliates, data brokers, and partners with whom we provide joint services or engage in collaborative marketing activities. This can sometimes be for a fee. This category also includes data from agencies that conduct background checks or identity verification services, and information available from public sources.

How We Use This Information

Our use of your Personal Data is aimed at delivering, maintaining, and enhancing our Services, which includes the following:

  • Creating your account and registering you for the relevant Service.

  • Delivering, maintaining, bolstering the security of, and facilitating your access to our Services. This includes the development of new services or features and the conduct of research.

  • Adapting the display of our Services on your device to ensure optimal user experience.

  • Responding to your queries, comments, and requests, and providing customer service.

We collect and process all categories of personal data listed above.

  • Account access information

  • Content of your communications

  • Precise geolocation data

We use your data to engage in communication with you, which includes the following:

  • Attending to your queries, comments, and requests, and delivering customer service.

  • Dispatching technical notices, security alerts, updates, support, and administrative messages.

  • Presenting content that we believe is pertinent to your interests.

  • Providing news and information that we deem you would find interesting.

We collect and process all categories of personal data listed above.

  • Account Information

  • Content and Files

  • Usage Information

  • Identifiers and Device Information

  • Location Information

  • Cookie Information

  • Inferences.

Our collection and use of your Personal Data is aimed at marketing and advertising., which includes the following:

  • Communicating with you about various products, services, offers, promotions, rewards, and events offered by Us and other parties. We also provide news and information that we believe will interest you.

  • Facilitating contests, sweepstakes, and promotions. We process and deliver entries and rewards associated with these events.

We collect and process all categories of personal data listed above.

  • Account Information

  • Other Information

  • Usage Information

  • Identifiers and Device Information

  • Location Information

  • Cookie Information

  • Inferences

Our collection and use of your Personal Data is aimed at personalized user experience., which includes the following:

  • Enhancing your user experience by customizing the language and regional settings of our Service based on your preferences.

  • Integrating this data with information gathered from other sources to better comprehend your requirements and improve our service accordingly.

We collect and process all categories of personal data listed above.

  • Information related to your usage

  • Identifiers and Information about your device

  • Your location data

  • Information obtained from cookies

  • Assumptions made based on the above data.

How Do We Disclouse This Information

We may share the personal data collected from you with third parties under the following circumstances:

  1. Pet Service Providers. Your booking information may be shared with the relevant Pet Service Providers when you initiate or consent to a booking.

  2. Public Information. If you opt to disclose certain information publicly while using interactive areas of our Services, such as creating a user profile or writing a review, we facilitate this. If you are a Pet Service Provider, your profile will be visible to anyone searching the site or accessing your unique profile URL.

  3. Service Providers. We may share your data with vendors, consultants, business partners, and service providers who require this information to perform tasks on our behalf. This includes companies we have contracted for customer service support or for assistance in safeguarding our systems and services.

  4. Legal and Law Enforcement. We may disclose your information in response to a request if we believe it is in line with, or necessitated by, the law, regulation, or a legal process.

  5. Security, Safety, and Protecting Rights. If your actions are deemed inconsistent with our user agreements or policies, we may share your information. We may also do so to maintain the security of our services, prevent or halt an attack on our computer systems or networks, or to protect the rights, property or safety of PetViibs, its employees, its users (including their pets), or the public.

  6. Affiliates. We may share information between PetViibs and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership. This is especially relevant when we share common data systems or when such access aids us in providing our services and operating our business.

We may disclose de-identified information as permitted by applicable law.

UK and European Economic Area Data Protection Rights

If your personal data processing is governed by UK or EEA data protection laws, you have the following rights besides the controls mentioned previously:

  • Access and Rectification: You are entitled to request access to or correction of your personal data.

  • Erasure: You have the right to request for your personal data to be deleted. Please be aware, however, that legal reasons may necessitate the retention of your personal data, and third parties with whom you communicated via the PetViibs Service may continue to retain it. Cached or archived copies of your account information may also be retained for up to a year.

  • Consent: If your personal data processing is based on your consent, you have the right to withdraw your consent for future processing at any time.

  • Data Portability: You may be entitled to request your personal data in a format that can be transferred to another provider.

  • Objection to Processing: You have the right to object to our processing of your personal data if that processing is based on our legitimate interests.

  • Special Instructions: For French residents, you can give us specific instructions regarding the use of your data after your death.

To exercise these rights or contact our Data Protection Officer, please refer to the contact information in the Contact Us section below. If we are processing data on behalf of another party that is the "data controller," you should direct your request to that party. You also have the right to file a complaint with a supervisory authority, but we recommend that you first contact us with any questions or concerns.

We collect and process personal data about you based on different lawful bases, such as your consent and/or as necessary to provide the services you use, operate our business, fulfil our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.

Please note that the above information applies to the PetViibs. Our affiliates may have different procedures for exercising your data subject rights. For more information, please refer to their privacy statements.

California Privacy Rights & Notices / CA - Do Not Sell or Share

If you are a resident of California, your personal information handling is subject to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”). Here are some of the rights that you are entitled to under the CCPA:

  • Notice at Collection: You possess the right to receive a notice of our practices, which includes the categories of personal and sensitive personal information we collect, why we collect or use such information, whether we sell or share such information, and how long we retain such information. You can find these details in this statement by clicking on the above links.

  • Right to Know: You possess the right to request access to your personal information that we have collected. This includes information about the categories of personal information we have collected, the sources of collection, the reasons for the collection and sharing of this information, the categories of information we have shared, and the categories of third parties with whom we have shared this information. You can view much of the personal information collected about you by logging into your account and viewing your profile. You can also make such a request via the contact information provided in the Contact Us section below.

  • Right to Request Correction or Deletion: You can request that we correct any inaccurate personal information and that we delete personal information under certain circumstances, which are subject to exceptions. You can make such a request using the contact information provided in the Contact Us section below.

  • Right to Opt-Out of “Sales” or “Sharing” (Do Not Sell or Share): You have the right to opt-out from any sharing of your personal information with third parties to the extent that such sharing is for “cross-context behavioral advertising” or is otherwise considered a “sale” of that data under the CCPA. If you do not wish for us or our partners to “sell” or “share” personal information, you may exercise such a request through the Privacy Management Center or enabling a recognizable opt-out preference signal in your browser, such as the Global Privacy Control.

  • Right to Limit Use and Disclosure of Sensitive Data: The Services may require processing of “sensitive” data, as defined in the CCPA. You have the right to limit our use of sensitive personal information for any purposes other than to provide the Services you request or as otherwise permitted by law.

  • Right to Non-Discrimination: You will not be discriminated against by PetViibs for exercising rights set out in the CCPA.

We do not knowingly collect or sell personal information of minors under 16 years of age.

Please note that the above applies to the PetViibs, and our affiliates may have different procedures for exercising your data subject rights. You should refer to their privacy statements for more information.

Contact Us

All feedback, comments, requests for technical support, and other communications relating to the website should be directed to: